Refund policy

We offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with any labels and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at contact@viveaprotect.com. Once your request is accepted, we'll send you instructions and the return address. Items sent back without first requesting a return will not be accepted.

You can always reach us with any return question at contact@viveaprotect.com.

Damage and issues

Please inspect your order on delivery and contact us right away if the item is defective, damaged or if you received the wrong item, so we can assess the issue and make it right.

Exceptions and non-returnable items

For hygiene reasons, this device cannot be returned once its sealed packaging has been opened, since it comes into contact with the face and airway. We also cannot accept returns of perishable goods, custom or personalized items, hazardous materials, flammable liquids or gases.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It may take additional time for your bank to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@viveaprotect.com.