Refund policy

In brief

  • You can change your mind for 30 days after receiving your order: our money-back guarantee applies to all customers, and customers in the EU/EEA also have a legal right of withdrawal for the first 14 days.
  • The device must come back to us with its sealed packaging intact, for hygiene reasons.
  • The cost of returning a product to our returns centre, located in China, is your responsibility.
  • Defective or damaged product: we offer you a replacement, at no cost to you.

Who is the seller?

Blessing Group JJP LLC (VIVÉA brand), a limited liability company (LLC) organized under U.S. law, 1021 E Lincolnway, Unit 1874, Cheyenne, WY 82001, United States. Email: contact@viveaprotect.com.

1. Customers in the EU/EEA: legal right of withdrawal (14 days)

If you live in the European Union (EU) or the European Economic Area (EEA), you have the right to withdraw from the contract within 14 days without giving any reason, under Directive 2011/83/EU on consumer rights. The period runs from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the product. If your order includes several products delivered separately, it runs from the day you receive the last one. If the period ends on a Saturday, a Sunday or a public holiday, it is extended until the next working day.

To withdraw, inform us of your decision by an unequivocal statement sent before the period expires, by email to contact@viveaprotect.com or by mail to the address above. You may use the model withdrawal form at the bottom of this page, but it is not obligatory. Sending the parcel back or refusing it without telling us is not enough.

2. 30-day money-back guarantee (all customers)

We give every customer, wherever they live, a commercial guarantee: if you are not satisfied with the product, you can return it to us up to the 30th day after receiving it and get a refund, provided that the sealed packaging of the device is intact (part 3), you pay the return shipping costs and you follow the procedure in part 4. To use it, let us know by email no later than the 30th day. For customers in the EU/EEA, this guarantee is in addition to the legal right of withdrawal.

  • Guarantor: Blessing Group JJP LLC, 1021 E Lincolnway, Unit 1874, Cheyenne, WY 82001, United States, contact@viveaprotect.com.
  • Price: free. Duration: 30 days from receipt. Territorial scope: all countries we deliver to.

This commercial guarantee does not affect your statutory rights, in particular the legal remedies available to you free of charge if the product is defective or does not conform (see parts 6 and 8).

3. Sealed device: no return once opened

The VIVÉA anti-choking device (pump and masks) is delivered in sealed packaging. It is intended to be applied to the face and mouth. For health protection and hygiene reasons, it can no longer be returned for a change of mind if you have unsealed its packaging after delivery. For customers in the EU/EEA, this is the exception to the right of withdrawal provided for in Article 16(e) of Directive 2011/83/EU. As long as the sealed packaging is intact, our money-back guarantee and, in the EU/EEA, the right of withdrawal apply as normal.

Other items, such as the Survival Blanket, can be returned even if they have been unpacked. You are only liable for any diminished value resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

This exception never applies to a defective or damaged product: see part 6.

4. How to return a product

  1. Let us know by email at contact@viveaprotect.com, giving your order number and the products concerned.
  2. Once your request has been accepted, we will send you the address of our returns logistics centre, located outside the European Union, in China, along with the steps to follow.
  3. Send the product back, carefully packed, no later than 14 days after receiving this address. We recommend using a tracked shipping service and keeping your proof of shipment.

Do not send anything before you have received the return address: a parcel sent elsewhere may never reach us.

The cost of returning the product is your responsibility. It is an international shipment to China: its cost depends on the carrier and the service you choose.

5. Refunds

Withdrawal (customers in the EU/EEA, 14 days): we reimburse all payments received from you, including delivery costs, no later than 14 days after the day on which we are informed of your decision. We may withhold reimbursement until we have received the product back or you have supplied evidence of having sent it back, whichever is the earliest.

Money-back guarantee (all other returns, up to the 30th day): we refund all payments received from you, including delivery costs, after receiving and inspecting the product, no later than 14 days after we receive it.

In both cases, we refund you using the payment method used for your order, at no cost to you. The cost of returning the product remains your responsibility. A device whose sealed packaging was opened after delivery is not refunded for a change of mind; we will let you know by email.

6. Defective, damaged or non-conforming product

Write to us at contact@viveaprotect.com with your order number and photos of the product and its packaging.

We will first offer to replace the product. You remain free to choose between repair and replacement. Repair or replacement is entirely free of charge for you (we pay for sending the replacement product and, where applicable, for returning the defective product) and takes place within a reasonable time after your request. The packaging does not need to be sealed.

You also benefit from the statutory warranties of your province or territory if you live in Canada and, if you live in the European Union, from the legal guarantee of conformity, which lasts at least 2 years from delivery. They are summarized in Article 8 of our Terms and Conditions.

7. Refused or uncollected parcels

Refusing a parcel or not collecting it does not count as a withdrawal (EU/EEA) or as a return request under our money-back guarantee. The carrier sends the parcel back to us. Once it is back at our warehouse, we will contact you and you choose: either we reship it to you at your expense, or we refund the amounts you paid for the order.

8. Customers in Canada: your statutory rights

Nothing in this policy limits, excludes or replaces any right or remedy you have under the consumer protection laws of your province or territory, including statutory warranties and cancellation or refund rights that cannot be waived. If any part of this policy conflicts with those laws, those laws apply.

Withdrawal form (customers in the EU/EEA)

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To Blessing Group JJP LLC (VIVÉA), 1021 E Lincolnway, Unit 1874, Cheyenne, WY 82001, United States, contact@viveaprotect.com:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.