Shipping policy

Order processing

All orders are prepared and shipped as quickly as possible after they're placed. Processing may take slightly longer during busy periods. Orders placed on weekends or holidays are processed the next business day.

Delivery across Canada

We ship to addresses across Canada, and shipping is free on every order.

Estimated delivery times

Once your order ships, please allow roughly 7 to 14 business days for delivery, depending on your province. These times are estimates and may vary due to logistics, weather or peak periods.

Order tracking

As soon as your order ships, you'll receive an email with your tracking number so you can follow your delivery. Please make sure your email address is correct at checkout.

Undeliverable parcels

A parcel may be returned to us if the address is incorrect or incomplete, or if the carrier was unable to deliver. When we receive a returned parcel, we'll contact you to arrange reshipment or a refund excluding shipping.

Delays and lost parcels

Delays and losses caused by the carrier are beyond our control. If there's a problem, we'll open an investigation with the carrier and keep you informed. A minimum waiting period may be required before an official investigation can begin.

Delivered but not received

If a parcel is marked "delivered" but you haven't received it, please check with your neighbours, your mailbox and your local post office. If you still can't locate it, contact us at contact@viveaprotect.com and we'll open an investigation with the carrier.