Shipping policy

In brief

Free delivery in Canada, on every order.
Orders shipped by our partner logistics warehouses.
Delivery 7 to 14 days after your order, excluding Sundays and public holidays.
Tracking number sent by email as soon as your order ships.

1. Preparation and shipping

Your orders are prepared and shipped by our partner logistics warehouses, usually within 2 business days after your payment is confirmed.

2. Delivery areas

We deliver to Canada and to the other countries offered at checkout.

3. Delivery time

Canada: we deliver your order between 7 and 14 days after you place it, excluding Sundays and public holidays.

4. Delivery charges

Canada: free delivery, on every order.

The total amount of your order, including any delivery charges, is always shown before payment.

5. Tracking your order

As soon as your order ships, you will receive an email with your tracking number. Make sure your email address is correct when you place your order.

6. Delivery address

Check your address before confirming your order. If there is a mistake, write to us as soon as possible: we will correct it if the parcel has not yet shipped.

7. Delay or lost parcel

Your parcel travels at our risk until you, or the person you have designated, take physical possession of it.

If your order is not delivered within the time stated, write to us: we will open an investigation with the carrier. You can ask us to deliver within a reasonable additional period. If delivery does not take place within that period, you can cancel the order: we will then refund all amounts paid within 14 days of your cancellation.

If the tracking shows “delivered” but you have not received anything, check your mailbox, ask your neighbours and the nearest pickup location, then write to us. If the parcel is lost, we will send your order again at no cost or refund you, as you prefer.

8. Refused or uncollected parcels

If you do not collect your parcel within the time allowed by the carrier, if you refuse it on delivery or if the address given is incomplete or incorrect, the parcel is returned to us. Once the parcel is back at our warehouse, we will contact you and you choose:

either we reship it to you at your expense;
or we refund the amounts you paid for the order.

9. Damaged parcel

If your parcel arrives damaged, take photos of the parcel and its contents, then write to us as soon as possible at contact@viveaprotect.com. We will offer you a replacement, at no cost (see our Return and Refund Policy).